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5 | Breeze - Email-to-ticketing | |||
5.1 | Introduction to Breeze | |||
5.2 | Breeze: Queues | |||
5.3 | Breeze: SMTP Servers | |||
5.4 | Breeze: Mailboxes | |||
5.5 | Breeze: Response Templates |
6 documents found.
Queues exist at the highest level of email processing in Breeze. They are aggregators of emails from one or more Mailboxes.
To create or maintain a Queue in Breeze, navigate to the Customization section from the Customize link in the top right hand section of the menu. Select the Breeze tab and the Queues sub tab (see below).
To create a Queue, click on the Add button, you will be prompted to provide:
Click Save to create the Queue.
To maintain the Name, Description or Color value, click in the appropriate field and use Gemini’s inline editing to easily and instantly change the field value. To delete a Queue, click on the Delete icon to the right of the screen. You will be prompted to confirm the action and allowed to proceed or abort.