5		Breeze - Email-to-ticketing	breeze
5.1		Introduction to Breeze	breeze
5.2		Breeze: Queues	breeze
5.3		Breeze: SMTP Servers	breeze
5.4		Breeze: Mailboxes	breeze
5.5		Breeze: Response Templates	breeze

6 documents found.

Queues exist at the highest level of email processing in Breeze. They are aggregators of emails from one or more Mailboxes.

Queues

To create or maintain a Queue in Breeze, navigate to the Customization section from the Customize link in the top right hand section of the menu. Select the Breeze tab and the Queues sub tab (see below).

To create a Queue, click on the Add button, you will be prompted to provide:

• Name – The name you wish to give the Queue
• Description – A description of the queue
• Color – A color by which the Queue will be known
• Active – A checkbox that allows you to easily activate and deactivate a Queue
• Project – A default project that items processed by this Queue will be added to

Click Save to create the Queue.

To maintain the Name, Description or Color value, click in the appropriate field and use Gemini’s inline editing to easily and instantly change the field value. To delete a Queue, click on the Delete icon to the right of the screen. You will be prompted to confirm the action and allowed to proceed or abort.