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Comments with email history in Breeze



When customers reply on a Breeze issue, the reply is added as a comment. But that comment also contains the thread of the emails sent earlier. Is there a setting in Breeze for only showing the latest message, without the thread?

Thanks in advance,

· 1
Replies (1)
not helpful

Use the truncation rules to remove the rest of the email in your Breeze mailbox settings.

Mark Wing
· 9108
Mark Wing