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Can't edit fields in list view

items
custom-fields

Some users can't edit fields in list view

  1. Only occurs with free-form fields - e.g., hours
  2. Occurs with custom fields and standard fields
  3. Occurs intermittently
  4. Custom fields are defined so everyone can see
  5. Screens contain the fields
  6. User can make a change to the field in list view, but when they hit enter, reverts to the previous value.

Thanks
Rick Starr
· 100 		Rick Starr
Tuesday, October 16, 2012, 3:32:44 PM
Replies (7)
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Which version of Gemini? Do you have any errors in the log?
Mark Wing
· 9108 		Mark Wing
Tuesday, October 16, 2012, 6:10:10 PM
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v4.1.1 (build 3136)

From log file

1) Trying to change gemini_issues.estimatedhours from 6 to 3

17126 10/14/2012 10:57:13 AM Error Gemini Estimated hours can be between 0-500 Parameter name: Estimated hours at CounterSoft.Gemini.Web.Methods.IssueUpdateHandler.UpdateIssue() Rick Starr

2) Trying to change a custom field from null to 1.

17130 10/15/2012 10:07:24 AM Error Gemini Parameter is not valid. at System.Drawing.Image.FromStream(Stream stream, Boolean useEmbeddedColorManagement, Boolean validateImageData) at System.Drawing.Image.FromStream(Stream stream) at Microsoft.Web.ImageHandlerInternal.HandleImageRequest(HttpContextBase context, Func`2 imageGenCallback, String uniqueIdStringSeed) at Microsoft.Web.ImageHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Sean Buchanan


Rick Starr
· 100 		Rick Starr
Tuesday, October 16, 2012, 6:46:27 PM
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Have you customized anything in Gemini? We have never seen this issue before. do you have database triggers?
Mark Wing
· 9108 		Mark Wing
Wednesday, October 17, 2012, 9:46:44 AM
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We have not customized Gemini other than creating custom fields, and the standard user defineable values. We have not created any db triggers.
Rick Starr
· 100 		Rick Starr
Wednesday, October 17, 2012, 8:18:04 PM
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Can you use the browser's network tab to check what is sent and received?
Mark Wing
· 9108 		Mark Wing
Thursday, October 18, 2012, 9:00:45 AM
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Has this been resolved?

We are experiencing the same issue (version 4.1.1 build 3136). The estimated effort is not being shown when viewing a ticket (eventhough it is configured to in the screens configs). It can only be set when clicking on edit button in the top right. It cannot be edited in-line.
rlevine
· 75 		rlevine
Tuesday, November 6, 2012, 8:34:55 PM
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Estimated is not inline editable in 4.x.
Saar Cohen
· 5000 		Saar Cohen
Wednesday, November 7, 2012, 11:29:08 AM