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Installer not responding

install

Hi,

I am new to iis but i have succesfully configured it. All the things that are required is installed.

I am currently trying to install the evaluation, i'm using the .exe installer on a windows server 2012.

The only problem is: It starts to install and when it say's removing backup files there comes this pop-up that says: Program had stopped working. Then I have to close the program. So i have never had an succesfull installation of Gemini Project and Issue Tracking.

I tried to run the installer again, and then selected repair with the same result only it will get stuck at a .rbf file.

What's is going wrong?

P.S. It is an virtual machine. P.P.S. Sorry for the bad language, i'm dutch

-- Update --

When i try to acces Gemini, it gives the folowing error:

[Win32Exception (0x80004005): The system cannot find the file specified] [SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)]

-- When i look in the server log i see the folowing:

Faulting application name: CountersoftGeminiv501.exe, version: 5.0.1.0, time stamp: 0x4a4c12e7

Faulting module name: ahadmin_wrapper.dll, version: 0.0.0.0, time stamp: 0x485cb704 Exception code: 0xc0000417

Fault offset: 0x00010e6c

Faulting process id: 0xb94

Faulting application start time: 0x01cd9a9c1f2a9635

Faulting application path: C:\Users\ADMINI~1\AppData\Local\Temp\mia9291.tmp\CountersoftGeminiv501.exe

Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\mia3\ahadmin_wrapper.dll

Report Id: 73436419-068f-11e2-93eb-080027b78cd2

Faulting package full name:

Faulting package-relative application ID:

Is that the problem?

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SeBu Design
· 1
SeBu Design
Replies (4)
helpful
0
not helpful

Have you tired to install Gemini using the zip file? See the document attached to explain how Install using the zip file.


Simran
· 1762
Simran
helpful
0
not helpful

Simran
· 1762
Simran
helpful
0
not helpful

Here is the zip file if you need to download it: http://www.geminiplatform.com/downloads/v5/CountersoftGeminiv501.zip


Simran
· 1762
Simran
helpful
0
not helpful

Also, the error suggests that your SQL connection string is wrong as Gemini cannot connect to it. Please double check the connection string in the web.config file.


Mark Wing
· 9108
Mark Wing