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Converse not picking up e-mails

install
converse
scheduler

Hello!

We are evaluating Gemini and we would like to test the e-mail-to-ticket features using Converse. We are using the 3 user version of Gemini.

We've installed Converse and the CounterSoft Gemini Scheduler. We have succesfully created a Converse mailbox and we were able to test it ([Gemini] Found 30 Messages. Test SMTP Message).

But no new items are created in Gemini from the e-mails is this mailbox.

The CounterSoft Gemini Scheduler is running. But when (re-)starting this service we get the following error: Error testing connectivity/authentication to client http://localhost.

How can we resolve this issue?

Thank you!

Regards, Sandor
Sandor Janssen
· 1 		Sandor Janssen
Tuesday, July 24, 2012, 3:02:27 PM
Replies (7)
helpful
0
not helpful

Please make sure that the url that the scheduler is using is correct and can be accessed from the server.
Mark Wing
· 9108 		Mark Wing
Tuesday, July 24, 2012, 5:15:43 PM
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The scheduler service is running on the same server as the Gemini web application. On that server I can browse to http://localhost using IE. I do get one popup from IE Enhanced Security Configuration before the login page displays (we have disabled anonymous access).

BTW: Is a license needed for Converse when evaluating using the free 3 user version? If so where can I get one? Now we aren't using a Converse license; maybe this is the cause of the problem?
Sandor Janssen
· 1 		Sandor Janssen
Wednesday, July 25, 2012, 7:45:08 AM
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Its not a licensing issue. Are you using windows authentication?


Simran
· 1762 		Simran
Wednesday, July 25, 2012, 10:07:00 AM
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No, we're not using windows authentication.
Sandor Janssen
· 1 		Sandor Janssen
Wednesday, July 25, 2012, 2:10:23 PM
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If that is the case you should not receive a challenge when you navigate to the site from the server. Please try replacing the local host with the site name.


Simran
· 1762 		Simran
Wednesday, July 25, 2012, 5:03:57 PM
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not helpful

I've configured the following in the config file for the scheduler:

  • WebServiceURL
  • AuthenticationUsername
  • AuthenticationPassword

And now the scheduler starts without error messages.

But the e-mails in the configured mailbox are still not getting picked up by Converse and created as items in Gemini.

What could be the problem?
Sandor Janssen
· 1 		Sandor Janssen
Thursday, July 26, 2012, 1:10:10 PM
0
DELETED.  House Rules

Sandor Janssen
· 1 		Sandor Janssen
Thursday, July 26, 2012, 1:10:12 PM
0
DELETED.  House Rules

Sandor Janssen
· 1 		Sandor Janssen
Thursday, July 26, 2012, 1:10:17 PM
helpful
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What does your event viewer say for the scheduler? You will need to request for a trial licence for Converse. Please go to http://www.geminiplatform.com/free-trial to request the licence.
Simran
· 1762 		Simran
Thursday, July 26, 2012, 4:06:49 PM