Converse not picking up e-mails
Hello!
We are evaluating Gemini and we would like to test the e-mail-to-ticket features using Converse. We are using the 3 user version of Gemini.
We've installed Converse and the CounterSoft Gemini Scheduler. We have succesfully created a Converse mailbox and we were able to test it ([Gemini] Found 30 Messages. Test SMTP Message).
But no new items are created in Gemini from the e-mails is this mailbox.
The CounterSoft Gemini Scheduler is running. But when (re-)starting this service we get the following error: Error testing connectivity/authentication to client http://localhost.
How can we resolve this issue?
Thank you!
Regards, Sandor
Sandor Janssen
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Tuesday, July 24, 2012, 3:02:27 PM |
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Please make sure that the url that the scheduler is using is correct and can be accessed from the server. |
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The scheduler service is running on the same server as the Gemini web application. On that server I can browse to http://localhost using IE. I do get one popup from IE Enhanced Security Configuration before the login page displays (we have disabled anonymous access). BTW: Is a license needed for Converse when evaluating using the free 3 user version? If so where can I get one? Now we aren't using a Converse license; maybe this is the cause of the problem? |
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Its not a licensing issue. Are you using windows authentication? |
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No, we're not using windows authentication. |
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If that is the case you should not receive a challenge when you navigate to the site from the server. Please try replacing the local host with the site name. |
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I've configured the following in the config file for the scheduler:
And now the scheduler starts without error messages. But the e-mails in the configured mailbox are still not getting picked up by Converse and created as items in Gemini. What could be the problem? |
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DELETED. House Rules
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DELETED. House Rules
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What does your event viewer say for the scheduler? You will need to request for a trial licence for Converse. Please go to http://www.geminiplatform.com/free-trial to request the licence. |
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