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Converse - pick up sender's email address

emails
converse

I need to have the sender's email address inside the Item that Converse creates -- otherwise I don't know who submitted the help request! How can I get the sender's email address into the item?
User29573
· 1 		User29573
Thursday, July 12, 2012, 5:13:30 PM
Replies (2)
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0
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Go to Administration --> Items --> Screens --> View screen and select source and make sure the correct group can view it. You will now be able to see the email address of the sender in the bottom left hand corner of the screen.


Simran
· 1762 		Simran
Thursday, July 12, 2012, 6:20:18 PM
helpful
0
not helpful

Thank you -- perfect!
User29573
· 1 		User29573
Thursday, July 12, 2012, 6:39:28 PM