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This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Editing the "Source"

emails
converse

On occasion, we have a need to edit the "source" on an incident. Usually this is because someone submitted an email to one of us directly and we forward to Gemini; we want to change the "source" (email address) to be theirs so they will receive Converse notifications. Is there a way to do this without having to result to a SQL UPDATE statement?

bbes
· 200
bbes
Replies (1)
helpful
0
not helpful

Unfortunately, that is only possible via the api or SQL.


Mark Wing
· 9108
Mark Wing