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External Users - add fields to users -add fields to new item under help desk

install
custom-fields
database

I would like to add extra fields to the users table. Is this possible.

I also would like to add an additional field to new item under help desk. affected users or rename "Reported by" to affected user.

felipeg007
· 1
felipeg007
Replies (3)
helpful
0
not helpful

Yes, you can add custom fields via the Administration -> Custom Fields page. You will need to make sure that the new field(s) is shown in the Screens (Administration -> Screens).

You can rename any label in Gemini via the resource.xml file which is under the languages folder.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I would like to have customer information name ,address ,phone. customer number for "help desk"

I was looking at a ListBox and it appears to support lookups and key fields.

How would you recommend i go about doing a lookup and populating several fields , name, address , phone, customer number.

Thank you for your time, Felipe


felipeg007
· 1
felipeg007
helpful
0
not helpful

There is no easy way to do this at the moment. Creating all these fields but only showing the customer lookup field at create / edit stage. When data is persisted you can write an SQL trigger to populate the rest of the custom fields.


Saar Cohen
· 5000
Saar Cohen