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visibility

admin
security

Hi,

Im having an issue with users - belonging to the 'external users groups (helpdesk) ' not being able to see the status when viewing a list of issues.

They do have access to the data - andwe have added 'status' using 'customise view' but no luck.

to investigate I tried using the administration interface : "\Security\Global groups\group" - but nothing happens when I click at 'Visibility', 'Projects' or 'permissions'?

see screenshot at http://screencast.com/t/h46UalRN0zs

Please advice

Kind regards Morten
Modist
· 1 		Modist
Monday, September 19, 2011, 11:42:49 AM
Replies (7)
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ANSWER

You need to change the screen (4.0) or field visibility scheme (3.7-) to show these fields for these users. Go to Administration -> Screens (or Field Visibility Schemes) to amend it.
Mark Wing
· 9108 		Mark Wing
Monday, September 19, 2011, 12:12:32 PM
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thnx - actually I've already done that - for the projectgroup that the person is a part of - but I didn't expect that It should be nessecary to do it for the global group as well.

But after enabling the global group it was visible - thnx :-)

But I still have an issue with http://screencast.com/t/h46UalRN0zs - whats the purpose of these - and how do I use it ? Or is this an error ?
Modist
· 1 		Modist
Monday, September 19, 2011, 12:55:12 PM
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You should see the permissions tab at least. If nothing happens, please check the system log.
Mark Wing
· 9108 		Mark Wing
Monday, September 19, 2011, 1:19:27 PM
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nope - nothing happens on the permission tab as well - and nothing in the system log.
Modist
· 1 		Modist
Monday, September 19, 2011, 1:44:38 PM
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Which version of Gemini are you running? Does it happen for all groups?
Mark Wing
· 9108 		Mark Wing
Monday, September 19, 2011, 1:48:22 PM
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happens to all groups - we're running v4.1.1 (build 3136)
Modist
· 1 		Modist
Monday, September 19, 2011, 2:15:59 PM
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Send an email to support at countersoft dot com, we will need to do a remote session.
Mark Wing
· 9108 		Mark Wing
Monday, September 19, 2011, 2:47:50 PM