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Help Desk user not seeing own items

items
web-app
find-filter

When a help desk user logs in to create a ticket, they can create a ticket and upon saveing the ticket are returned to the created ticket. They cannot see the ticket when viewing the item list. No matter whast is selected in the filter, no items are displayed. Attached are the permissions assigned to the External Users group. What am I missing.

[ exuserperms.jpg ]
User94653
· 1 		User94653
Thursday, August 11, 2011, 8:34:54 PM
Replies (4)
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Please make sure that the user belongs to everyone group.
Saar Cohen
· 5000 		Saar Cohen
Thursday, August 11, 2011, 8:41:29 PM
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I had them in Everyone (Authenticate) so I added them to Everyone. Now they see their items and items from other projects.
User94653
· 1 		User94653
Thursday, August 11, 2011, 8:52:37 PM
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ANSWER

All you have to do is not give any permissions to the everyone group (Administration -> Permissions). Once you have done that the users will only view items from projects they are allowed to view.
Saar Cohen
· 5000 		Saar Cohen
Thursday, August 11, 2011, 8:57:49 PM
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That worked, thanks
User94653
· 1 		User94653
Thursday, August 11, 2011, 9:21:28 PM