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This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




POP Port/Configuration Setup Problem

emails

My POP e-mail account configuration is set to Port 995 and SSL is set to "Yes", but when I test my connection I get an error that reports the IP address that was pinged ended in :110. How can I force it to test SSL? If it helps, I am trying to connect to a POP e-mail address managed by a Google Apps account. Thanks so much for the help.

[ gemini_error.jpg ]
kmulford1
· 1 		kmulford1
Thursday, July 28, 2011, 2:29:53 AM
Replies (5)
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Which version of Gemini are you running? It might be a firewall issue as we fall back to port 110 if the configured port doesn't work.
Mark Wing
· 9108 		Mark Wing
Thursday, July 28, 2011, 9:54:23 AM
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I am running 4.1. I opened port 995 on the firewall (it was closed), but am still getting the same error.
kmulford1
· 1 		kmulford1
Thursday, July 28, 2011, 2:36:13 PM
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Did you enable pop access in gmail? http://mail.google.com/support/bin/answer.py?answer=13273
Mark Wing
· 9108 		Mark Wing
Thursday, July 28, 2011, 2:43:19 PM
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Yes, I currently get it in my inbox and it works fine. I'm trying to migrate to Gemini for a centralized support system, but the account works perfectly with Apple Mail and Outlook 2010.
kmulford1
· 1 		kmulford1
Thursday, July 28, 2011, 2:44:39 PM
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Can you please send a screenshot of your mailbox settings (in Gemini) to support at countersoft dot com?
Mark Wing
· 9108 		Mark Wing
Thursday, July 28, 2011, 2:51:13 PM