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Error:Object doesn't support this property or method

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I recently upgraded to Gemini ver 4.0. When i select "Screens" and then click on any field visisbility scheme, I get an error (see screen shot). The IE 7 settings are set to disable script debugging and not to display a notification about every script error. Any idea on what else to check?

Samwel

[ Error.msg ]
User15255
· 1 		User15255
Tuesday, May 10, 2011, 3:54:35 PM
Replies (15)
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Did you try to clear the browser's cache? Also, is this the only page that causes you errors?
Mark Wing
· 9108 		Mark Wing
Tuesday, May 10, 2011, 4:27:20 PM
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The Cache is cleared. This is the only page that causes the error.
User15255
· 1 		User15255
Tuesday, May 10, 2011, 4:28:30 PM
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Does it work on other browsers?
Mark Wing
· 9108 		Mark Wing
Tuesday, May 10, 2011, 4:32:37 PM
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It works with Firefox.
User15255
· 1 		User15255
Tuesday, May 10, 2011, 4:35:02 PM
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Can you try it on another PC / IE8?
Mark Wing
· 9108 		Mark Wing
Tuesday, May 10, 2011, 4:41:17 PM
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Our company standard is IE 7 so using IE 8s not an option. I have two different instances of Gemini (different lics). The problem only occurs on one instance and not the other (yet both have been upgraded to ver 4.0
User15255
· 1 		User15255
Tuesday, May 10, 2011, 4:53:17 PM
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Can you try and open the web.config file on the instance that you are having issues with and change the forms name tag:

<forms name=".Gemini40PutSomethingHere"...
Saar Cohen
· 5000 		Saar Cohen
Tuesday, May 10, 2011, 6:05:24 PM
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both instances have the name tag as Gemini40RTM. Not sure what changing the name tag will achieve.
User15255
· 1 		User15255
Tuesday, May 10, 2011, 6:14:52 PM
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It will create a new cookie and cache for the other instance.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, May 10, 2011, 6:49:28 PM
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I still get the same error even after changing the name / tag
User15255
· 1 		User15255
Tuesday, May 10, 2011, 8:34:18 PM
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In addition, when I create a new custom field in the same instance of Gemini ver 4.0 and try to assign who can view it (e.g. “Everyone Authenticated’) in the “Screen’ section /Field Visibility Scheme, I get the error message "403-Forbidden: Access is denied. However, I do not get any error with an existing custom field or in the other instance of Gemini ver4.0 Any help on this two issues will be greatly appreciated.
User15255
· 1 		User15255
Tuesday, May 10, 2011, 10:59:38 PM
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We need to understand the differences between the 2 installations, as you've said 1 works the other has this issue. Are they both installed on the same server? When you upgraded did you replace all files including the js directory?
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 9:39:49 AM
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The two instances are on different servers. All files were replaced during the upgrade as per the instructions from Gemini
User15255
· 1 		User15255
Wednesday, May 11, 2011, 2:24:17 PM
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Can you please send an email to support at countersoft dot com about this?
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 3:14:41 PM
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I have forwarded the communication above as instructed to countersoft.
User15255
· 1 		User15255
Wednesday, May 11, 2011, 3:18:38 PM