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Gemini desktop crashes at startup

desktop
add-ons

Hi,

I've installed the Gemini Desktop in two machines and it works fine, but in the third machine it crashes at startup.

I started the tool, enter the login information and before the issues starts to display it crashes with the message:

Input string was not in a correct format.

System.FormatException

Stack Trace:
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at CounterSoft.Gemini.Client.Desktop.Presenters.MainPresenter.MainFormPageLoad()
   at CounterSoft.Gemini.Client.Desktop.Forms.MainForm.MainForm_Load(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at Telerik.WinControls.UI.ShapedForm.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at Telerik.WinControls.UI.ShapedForm.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

After "ignore" the error the program closes and there's no info in the eventlog.

There is no difference if a run the tool with the -dc or -c parameters and there is no difference when it runs from the start menu or from the installation folder (i did my research in the forums).

Any ideas?

Thanks

dracopql
· 1
dracopql
Replies (5)
helpful
0
not helpful

It appears there is an incorrect value in the following Windows registry key:

HKEYCURRENTUSER\Control Panel\International\sPositiveSign

The recommended method to fix this is to change the Regional Settings to a different Region/Language and then reset it to the desired setting:

1. Open the Regional and Language Options applet from the Control Panel.

2. On the Regional Options tab, note the selected language format e.g. English (United States)

3. Change the language format to a different format e.g. English (Australia) and click Apply.

5. Change the Current Format to the noted format in step 2, e.g. English (United States) and click Apply

For more info, you can reference http://support.microsoft.com/kb/942460


Bikram
· 1
Bikram
helpful
0
not helpful

The key in the regedit is empty (and that is correct), I follow the method step by step but the error continues.

Any other idea?


dracopql
· 1
dracopql
helpful
0
not helpful

Please confirm screen resolution is 1280 x 1024. If it is less, please try 1280 x 1024.


Bikram
· 1
Bikram
helpful
0
not helpful

Yes, it works!!! Why we can't work in 1024 x 768?

Thanks


dracopql
· 1
dracopql
helpful
0
not helpful

That is great! Thanks for the update. We will investigate why it doesn't work in 1024 * 768


Bikram
· 1
Bikram