yet another one - unable to login to desktop
I downloaded and installed the Gemini desktop. When I run the app, it brings up the login box... I've copied and pasted the URL from my web browser into the URL field to be sure it was right, then I entered the same username and password I use to login thru the web interface... but it does not work. There are 3 red exclamation marks next to each of the fields, and when I hover each, they all say the same thing about an incorrect username and/or password.
MNoreen
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Friday, October 17, 2008, 9:36:05 PM |
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Do you have Microsoft WSE 3.0 installed on the web server? |
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yes, it is. |
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Please send us debug output from DebugView, which can be downloaded and installed from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx |
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[quote user="MNoreen"] I downloaded and installed the Gemini desktop. When I run the app, it brings up the login box... I've copied and pasted the URL from my web browser into the URL field to be sure it was right, then I entered the same username and password I use to login thru the web interface... but it does not work. There are 3 red exclamation marks next to each of the fields, and when I hover each, they all say the same thing about an incorrect username and/or password. Do you use a web proxy server ? |
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[5208] CounterSoft Gemini: Start DoLogin |
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What is the Full Gemini URL setting under Administration section? |
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The reason for the last question is that the error seems to highlight two different URLS: |
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Neither. On the login screen (and in the address bar of a web browser), I type in:
https://tracker.ohioindemnity.com/
On the web browser, of course, this works fine. On the desktop login, it does not. |
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Can you try setting the url without https? |
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It still does not work. FWIW, here is the debugview capture when I try it without the "s"
[5560] CounterSoft Gemini: Start DoLogin |
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Does your setup uses proxy server or a farm? |
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No and no.
Are their any particular network routing issues that need to be addressed? As anyone would, we have switches and routers, etc. Is there particular protocol traffic that needs to be allowed? I'm just grasping at straws here... As I say, the browser-based access to the website works fine. What we're trying to figure out it how to make the desktop app work. |
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That might be the cause of the issue. Is it possible to bypass these? (run on the web server) |
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I just ran the installer on the web server itself. Then I launched the desktop app, and tried to login, still does not work. |
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Same error for both URLs? |
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yes.
Below is the debugView capture text (when using the https URL, without it, you just get the same "the server committed a protocol violation" which I translate to mean it can't access that website/service because it's the wrong address..
Anyway here it is, it looks a little different than before, so I don't know if this offers you any more clues as to what is going on:
[19052] CounterSoft Gemini: Start DoLogin |
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was this ever resolved? we're having the same problem. |
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This should be fixed for 3.1, which is due out soon. |
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