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unable to login

desktop
add-ons

we are unable to login using Gemini Desktop

is necessary to open port other than http on the Server Side ?

here the debug using debugview:

[9144] CounterSoft Gemini: Start DoLogin
[9144] CounterSoft Gemini: Checking Model.Authenticated
[9144] CounterSoft Gemini: Checking offline setting
[9144] CounterSoft Gemini: Checking webservices URL suffix: http://gemini.netical.it/gemini/
[9144] CounterSoft Gemini: Starting logon process
[9144] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn
[9144] CounterSoft Gemini: Exception caught during logon!
[9144] CounterSoft Gemini: Logon Exception. Unable to connect to the remote server :: System ::    at System.Net.HttpWebRequest.GetRequestStream()
[9144]    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
[9144]    at AuthorisationServices.LogIn(String userName, String password)
[9144]    at CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.AuthorisationServicesLogIn(GeminiModel model, String sUserName, String sPassword)
[9144]    at CounterSoft.Gemini.Client.UI.Presenters.LoginPresenter.DoLogin()
[9144] CounterSoft Gemini: Logon Exception. Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato 81.174.13.15:80 :: System ::    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
[9144]    at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
[9144]    at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
[9144] CounterSoft Gemini: Logon Exception. Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato 81.174.13.15:80 :: System ::    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
[9144]    at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
[9144]    at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
[3140] CounterSoft Gemini Outlook: Start GeminiSyncTimerTick
[3140] CounterSoft Gemini Outlook: End GeminiSyncTimer
Tick

Geckobrain
· 1
Geckobrain
Replies (8)
helpful
0
not helpful

In theory you should not have to open any ports (other than the http 80). However, it does not seem to work for you.

Do you have any special setup on this server?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

nothing strange, i tried to install it on 2 server, but i got the same error.

only i think i installed web services 3.0 "after" setup of gemini, maybe this my mistake ?

tnks.


Geckobrain
· 1
Geckobrain
helpful
0
not helpful

You'll need to reboot your server after installing WSE 3.0; it's a known issue with 3.0.


Bikram
· 1
Bikram
helpful
0
not helpful

i try, but,nothig again..

what can i try now ?


Geckobrain
· 1
Geckobrain
helpful
0
not helpful

Please refer to our Knowledge Base article on 'Unable to login to Gemini Desktop?'


Bikram
· 1
Bikram
helpful
0
not helpful

i solve the problem removing the "virtual application path" and reconfiguring the sofware under http:\gemini.domain.it\

then re-setting protection settings under the folder (adding network services and internet guest)

now it works fine :)



Geckobrain
· 1
Geckobrain
helpful
0
not helpful

Excellent!

Thanks for the update and for sharing the fix; we shall try to incorporate this fix in the next release.


Bikram
· 1
Bikram
helpful
0
not helpful

the software is excellent, we are looking for acquiring the source code.
please enhance a lot the Gemini Desktop, IMHO is the right way using a 3-tiers logic with a RICH-Client implementation.

BTW i don't understand why u configure Gemini for the installation as a "virtual application": too many trouble and lost setting , try to implement straight like a IIS Application Node.

keep in touch
M.


Geckobrain
· 1
Geckobrain