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Assigning Issues To Resources & Comments At The Same Time

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As I am using Gemini I often want to assign a resource an issue, and coment the issue at the same time.  The comment section only allows me to do the latter.  The "Edit Details" only allows me to assign the resource.

Is there a screen which will allow me to do both together (in one step)?

Thanks

 

Glen

informationsystems
· 1
informationsystems
Replies (3)
helpful
0
not helpful

There will be in the next release (2.2).

We have added resource assignment to the comment page and add comment to the edit page.


Mark Wing
· 9108
Mark Wing
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0
not helpful

Quick question about this feature.

Will the comment be sent to the new resource?

Basically is the order assign resource then comment?

 

Thanks


SystemIdleProcess
· 1
SystemIdleProcess
helpful
0
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Yes, but only if you set the auto alert for resource.


Mark Wing
· 9108
Mark Wing