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Gemini Community Support Site
This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities. |
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Breeze - Email-to-ticketing |
breeze
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| 5.1 |
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Introduction to Breeze |
breeze
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| 5.2 |
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Breeze: Queues |
breeze
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| 5.3 |
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Breeze: SMTP Servers |
breeze
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| 5.4 |
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Breeze: Mailboxes |
breeze
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| 5.5 |
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Breeze: Response Templates |
breeze
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| 10.2.5 |
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Scheduler Service |
install
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| 10.8 |
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Notifications |
usage
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| 10.8.1 |
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Project Alerts |
usage
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| 10.8.2 |
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Item Watchers |
usage
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| 10.10.1.2 |
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SMTP and Notifications |
admin
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| 10.11.4.5 |
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Outbound Notifications |
converse
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| 10.11.4.6 |
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Project Mapping |
converse
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| 10.12.8 |
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Alerts API |
api
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14 documents found.
Outbound Notifications
Email senders can receive automated emails when new tickets are created or when a ticket changes status.
The STMP section is used to determine which email address should be used to send the email notifications.
Example:
- Customer sends email to priority@fenrise.com
- Converse sends “thank you” email back to customer using priority@fenrise.com
Simply specify which SMTP details that should be used for responding back to email senders.